Real PCS Solihull
- Home care
- Dementia care
- Registered since 2020
- Olton, Solihull, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
5 of 40
rated home care services in Solihull are rated Requires improvement, like this one.
Real PCS Solihull: inspection record
Rated Requires improvement in July 2022, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Priority Plus Ltd (Good, 0.2 miles away) and Radiant 247 Ltd (Good, 0.2 miles away).
Nearest home care services:
- – Clara Barton's Care Services Not yet rated, 0.2 miles away
- – Diverse Care Services No overall rating, 0.2 miles away
- G Priority Plus Ltd Good, 0.2 miles away
- G Radiant 247 Ltd Good, 0.2 miles away
- – Transforming Support (Birmingham) No overall rating, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 6 July 2022. Quoted under the Open Government Licence.
Real PCS Solihull is a domiciliary care and supported living service providing personal care and support to people in their own homes. They were providing a service to 23 people at the time of inspection; four of whom were receiving personal care. No people from the supported living setting were receiving personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
Risks to people's health and safety were not always recorded comprehensively to ensure staff had current knowledge of how to provide individual care safely. People's medicines were not always administered according to national best practice guidance. There was not always enough numbers of staff at the service to provide care calls. Systems were in place to maintain people's safety and staff were aware of their safeguarding responsibilities.
Read the rest of CQC's summary
Staff did not receive accredited training for some care tasks relating to people's complex needs. Not all complex needs were comprehensively assessed to ensure personalised care was planned effectively. People were supported to eat and drink to maintain their health and the service worked alongside other health and social care professionals to ensure peoples health was maintained. People were supported to make choices and decisions and staff promoted their independence.
Audits were not always conducted thoroughly in order to identify issues with completeness and accuracy of people's care documentation. Overall staff felt able to seek support and advice in order to carry out their role when needed. People had accessibility to the management team to raise any matters relating to their care. The provider requested feedback from people regarding the care they received in order to address any changes or improvements required. The service demonstrated openness to continuous learning in order to improve care.
Overall, people felt supported and cared for and staff spoke fondly of the people they supported. Care staff treated people with respect and compassion and ensured people's dignity was maintained.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- Safe was rated Requires improvement on 6 July 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 6 July 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Sarah-Marie Smith
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 6 July 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Real PCS Limited
- Ownership type
- Organisation
- Companies House number
- 09195886 (opens Companies House)
Real PCS Limited runs 2 services, all in the West Midlands. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Real PCS Limited
- G Real PCS Warwickshire Good. Home care, Warwickshire
Getting help from Solihull Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Solihull Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0121 704 8007, weekdays 9am to 5pm (Wednesdays from 10am)
- Contact adult social care online
- Support for carers
- Paying for care: Solihull Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Real PCS Solihull provide nursing care?
- The Care Quality Commission's register does not list nursing care for Real PCS Solihull.
- When was Real PCS Solihull last inspected?
- The Care Quality Commission's latest rating for Real PCS Solihull was published on 6 July 2022.
- Who runs Real PCS Solihull?
- Real PCS Solihull is run by Real PCS Limited. It runs 2 services, all in the West Midlands.
- What is Real PCS Solihull's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 6 July 2022.
Contact
- Phone
- 0121 742 2363
- Address
- 962 Old Lode Lane, Solihull, B92 8LN Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Priority Plus Ltd (Good, 0.2 miles away) and Radiant 247 Ltd (Good, 0.2 miles away).
Nearest home care services:
- – Clara Barton's Care Services Not yet rated, 0.2 miles away
- – Diverse Care Services No overall rating, 0.2 miles away
- G Priority Plus Ltd Good, 0.2 miles away
- G Radiant 247 Ltd Good, 0.2 miles away
- – Transforming Support (Birmingham) No overall rating, 0.3 miles away