Radiant 247 Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

There were enough care staff to effectively meet people's needs. The registered manager took great care when appointing new staff to make sure they were suited to their role.

People told us they were supported by a regular team of care staff. They said they generally received their calls on time.

People were confident care staff had received appropriate training to meet their needs. When people were supported with medicines this was done safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care staff were trained and supported to understand their roles and responsibilities.

People told us care staff were kind and caring and treated them with respect. Care staff understood the importance of respecting people's diverse needs and promoting independence.

The service worked in partnership with other agencies to make sure people received the right care and support.

Auditing and quality assurance processes were in place to enable the service to identify where improvement was needed.

The registered manager was open and transparent and created a culture which was friendly and welcoming.

This service was registered with us on 10/10/2018 and this is the first inspection.

Why we inspected This was a planned inspection as part of our inspection due process.