Priority Plus Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were kept safe and care staff were trained so they would know how to keep people safe from harm. Care staff were recruited appropriately and received training to support people with their medicines as they were prescribed. The provider had sufficient care staff to support people and risks to people were identified and reviewed. People received support from care staff who followed the provider's infection control procedures and when an accident or incident took place trends were monitored.

People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care staff could access support when needed and had the appropriate skills and knowledge to meet people's needs. Where people needed to be supported with meals or access health care this was made available.

Information as part of the Equality Act was considered when supporting people, but this was not done consistently. People received support from care staff that were caring and kind. People decided when and what they had to eat and their privacy, dignity and independence were respected.

The support people received was responsive to people's needs. People were communicated with in ways they could understand. Assessments and support plans were in place. Reviews took place regularly so where people's support needs changed, care staff would be aware and the provider had a complaints process.