Melton Supported Living Service
- Home care
- Registered since 2010
- Melton Mowbray, Leicestershire, East Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Requires improvement to Good.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
80 of 104
rated home care services in Leicestershire are rated Good, like this one.
Melton Supported Living Service: inspection record
Rated Good in June 2019, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G DHC - Gretton Court Good, 0.3 miles away
- RI Melton Care Services Limited Requires improvement, 0.5 miles away
- G Melton Mencap Good, 0.6 miles away
- G Reliance Community Care Limited Good, 0.7 miles away
- – Whole Country Home Care Limited Not yet rated, 0.7 miles away
What inspectors found
From the Care Quality Commission's inspection report published 19 June 2019. Quoted under the Open Government Licence.
About the service: Melton Supported Living Service is based in Melton Mowbray, Leicestershire. It is a domiciliary care agency that provides personal care to people in their own homes. They support adults who have learning disabilities, some of whom also have physical disabilities. At the time of our inspection there were 13 people using the service. The service supports people in five shared properties close to the office building. Night time support is provided by waking night staff, or sleep-in staff, in some of the properties. Properties without night time staff support have remote sensors in place which can summon assistance from waking night staff, in the nearby properties, if needed.
Read the rest of CQC's summary
People's experience of using this service: People received kind and caring support from staff who knew how to meet their needs. We observed staff talking kindly to people and treating them with respect.
People were supported to take their prescribed medicines and care staff followed systems and procedures to ensure medicines were administered safely.
People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
There were sufficient care staff available to provide safe support and necessary pre-employment checks had been carried out.
The registered manager ensured that people's care plans and risk assessments were amended following incidents to ensure that people were supported safely.
There were systems and processes in place to safeguard people from the risk of abuse.
Care plans were in place which were updated as people's needs changed. This meant that the care plans guided care staff to effectively meet people's needs.
Care staff were well supported by the provider. They received suitable induction, training and had the skills and experience necessary to support people safely and effectively.
People were supported with their dietary needs and to get medical attention when they needed it.
People had personalised plans of care which gave staff the knowledge and information to support them in a way that people preferred.
The registered manager worked in partnership with others to ensure people received safe care and support.
People had the choice to engage with a variety of activities including local community social groups.
People, and their relatives, told us that the registered manager was approachable, and that any concerns they raised had been dealt with effectively.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
The registered manager had a quality assurance system in place to monitor the safety and quality of the service.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Claire Elliott
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 19 June 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Leicestershire County Council
- Ownership type
- Organisation
Leicestershire County Council runs 7 services, all in the East Midlands. 6 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Leicestershire County Council
- G Carlton Drive Short Breaks Service Good. Care home, Leicestershire
- G Charnwood Supported Living Service Good. Home care, Leicestershire
- G Homecare Assessment and Reablement Team (HART) Leicestershire Good. Home care, Leicestershire
- G The Trees Good. Care home, Leicestershire
Getting help from Leicestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Leicestershire County Council
- Ask for a care needs assessment
- Phone: 0116 305 0004, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Leicestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Melton Supported Living Service provide nursing care?
- The Care Quality Commission's register does not list nursing care for Melton Supported Living Service.
- When was Melton Supported Living Service last inspected?
- The Care Quality Commission's latest rating for Melton Supported Living Service was published on 19 June 2019.
- Who runs Melton Supported Living Service?
- Melton Supported Living Service is run by Leicestershire County Council. It runs 7 services, all in the East Midlands.
- What is Melton Supported Living Service's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 19 June 2019.
Contact
- Phone
- 0116 305 5652
- Address
- 21 Victor Avenue, Melton Mowbray, LE13 0GG Map (opens Google Maps)
Compare nearby
- G DHC - Gretton Court Good, 0.3 miles away
- RI Melton Care Services Limited Requires improvement, 0.5 miles away
- G Melton Mencap Good, 0.6 miles away
- G Reliance Community Care Limited Good, 0.7 miles away
- – Whole Country Home Care Limited Not yet rated, 0.7 miles away