Melton Mencap

People's experience of using this service: The person and their relative felt they were supported in a safe way by staff. Staff knew how to keep people safe. Risks associated with providing care were assessed and managed correctly. Recruitment procedures were safe. The person was supported to follow a healthy diet and lifestyle. Staff sought support from healthcare professionals when required. Staff were appropriately inducted, trained and supported to do their jobs. The person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Care and support was provided by caring and compassionate staff who knew the person well. Care plans were individualized and gave staff the information to provide care and support in the way the person preferred. The person, their relatives and staff had the opportunity to make suggestions to improve the service. The person and their relative felt the service was managed well, and that staff and the registered manager were approachable. Staff felt supported in their role. The service strived to continually learn and improve. The quality of service provision was monitored and changes were made where required. Staff worked effectively with other agencies