Support & Connections Office

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. The person using this service received planned and co-ordinated person-centred support that is appropriate and inclusive for them.

Initial assessments were undertaken which reflected choices and needs. Staff were offered regular training, staff told us they had enough training to meet people's needs effectively. Consent to care was sought and recorded. The person receiving support was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and compassionate and understood the needs of the person they were supporting well. Staff were knowledgeable in relation to promoting independence. The person who was receiving support was involved in planning their own care and was able to express their views and was listened to.

Care planning was person centred and reflected the needs of the person being supported. The provider had a complaints procedure which was issued in an easy read format. The person being supported knew who to complain to if they were unhappy.

The provider had a clear vision. Staff told us they felt supported in their role and told us morale in the team was good. The provider had close links within the community and worked in partnership with other

agencies and health and social care professionals. Systems were in place to provide scrutiny of the support being provided and to ensure it was safe and of good quality.