Reliance Community Care Limited
- Home care
- Dementia care
- Registered since 2014
- Melton Mowbray, Leicestershire, East Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2016.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
80 of 104
rated home care services in Leicestershire are rated Good, like this one.
Reliance Community Care Limited: inspection record
Rated Good in October 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Whole Country Home Care Limited Not yet rated, less than 0.1 miles away
- G Melton Mencap Good, 0.4 miles away
- G DHC - Gretton Court Good, 0.4 miles away
- G Support & Connections Office Good, 0.6 miles away
- RI Melton Care Services Limited Requires improvement, 0.6 miles away
About the service
From the Care Quality Commission's inspection report published 11 October 2019. Quoted under the Open Government Licence.
Reliance Community Care Ltd is a domiciliary care agency providing personal care to people living in their own homes. The service supported 35 people at the time of our inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
The timings of staff visit was not always as agreed at people's assessment. The provider had not made sufficient improvement on this issue since our last inspection. Care plans contained information and guidance for staff to meet people's needs. They were reviewed regularly to reflect people's current needs.
Read the rest of CQC's summary
People were safe. The provider had safe recruitment protocols. Medicines were managed safely. Staff had guidance to report abuse or reduce the risk of people coming to harm.
Staff were trained and knowledgeable to fulfil the requirements of their role. They supported people to meet their nutritional needs and access health care professional when required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and compassionate. They treated people with dignity and respectful. They took steps to promote people's right to privacy and enabled them to be involved in decisions about their care.
The registered manager demonstrated a good understanding of their regulatory duties. They maintained a good oversight and leadership of the service. They had systems in place to monitor the quality of care people received and used this to improve the standard of care.
Questions to ask the service
- Responsive was rated Requires improvement on 11 October 2019. Ask to see how care plans are kept up to date, how complaints are handled.
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Lorraine Bailey
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 11 October 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Reliance Community Care Limited
- Ownership type
- Organisation
- Companies House number
- 08872887 (opens Companies House)
Reliance Community Care Limited runs 3 services in England, 1 of them in the East Midlands. 2 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Reliance Community Care Limited
- G Reliance Community Care Limited Bradford Good. Home care, Bradford, Yorkshire and the Humber
- – Reliance Community Care Limited East Riding Not yet rated. Home care, Hull, Yorkshire and the Humber
Getting help from Leicestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Leicestershire County Council
- Ask for a care needs assessment
- Phone: 0116 305 0004, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Leicestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Reliance Community Care Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Reliance Community Care Limited.
- When was Reliance Community Care Limited last inspected?
- The Care Quality Commission's latest rating for Reliance Community Care Limited was published on 11 October 2019.
- Who runs Reliance Community Care Limited?
- Reliance Community Care Limited is run by Reliance Community Care Limited. It runs 3 services in England, 1 of them in the East Midlands.
- What is Reliance Community Care Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 11 October 2019.
Contact
- Address
- Office F2 - 01 Second Floor Tower, Pera Business Park, Nottingham Road, Melton Mowbray, LE13 0PB Map (opens Google Maps)
Compare nearby
- – Whole Country Home Care Limited Not yet rated, less than 0.1 miles away
- G Melton Mencap Good, 0.4 miles away
- G DHC - Gretton Court Good, 0.4 miles away
- G Support & Connections Office Good, 0.6 miles away
- RI Melton Care Services Limited Requires improvement, 0.6 miles away