Azelea Care Solutions Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not provide care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Despite our findings, people told us they felt safe and were well supported by staff. People were safe as they received a continuity of care from the same staff teams who knew them well. Staff had received training in safeguarding adults and had a good understanding of the signs and symptoms of abuse. Staff knew how to report concerns and were confident to do so.

People received their medicines on time and correctly. Staff worked with local health professionals to ensure people had the right medicine and health support at the right times.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had a good understanding of the Mental Capacity Act and how to support people to make decisions or report concerns of capacity where people's abilities had changed.

Staff supported people to have enough to eat and drink and to access a range of health professionals as they required it.

People told us staff were kind and caring and never rushed them. Staff supported people to review their care needs regularly involving their relatives and health professionals where relevant. People were supported to receive care that was in line with their preferred methods and needs, taking into account their abilities and cultural sensitivities.

The manager responded to complaints quickly and effectively and people told us complaints were resolved and the same issues did not reoccur.

Staff encouraged people to give feedback on the service and suggest ideas for improvements. The manager had created an open, person centred culture and a clear vision of personalised care that was shared by the staff team and experienced by people receiving care.