Rysvil Care Services Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection 30 people were receiving support with personal care.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location provided care and support for 3 people with a learning disability. We assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Effective systems were in place to closely monitor incidents and prompt action was taken to mitigate the risk of repeat incidents.

Right Care People received care and support that was personalised and provided by a staff team who were well trained and well supported. Comments from people who used the service and relatives were complimentary and consistent stating they were happy with the care, treatment and support the service provided. Reviews of people's care were held regularly to ensure their care was regularly assessed and updated if changes were needed.

Right culture The service promoted a culture of inclusion, diversity, and equality. People and those important to them, were involved in planning their care. Staff supervision, staff meetings and spot checks were undertaken regularly and used to develop and motivate staff, review their practice, and focus on professional development. There was good management oversight of the service. A range of quality assurance audits were in place and were effective at identifying concerns or areas for improvement.