Turning Point - Coqbeck Support Domiciliary Care Agency
- Home care
- Registered since 2011
- Northumberland, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2016.
12 months
since the latest rating was published.
24 of 32
rated home care services in Northumberland are rated Good, like this one.
Turning Point - Coqbeck Support Domiciliary Care Agency: inspection record
Rated Good in October 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Mrs O's Caring Hands Homecare Limited Good, 0.1 miles away
- G The Willows Home Care North East Good, 0.5 miles away
- O G&P Healthcare Limited Outstanding, 2.1 miles away
- G Confidence Care and Support Good, 2.9 miles away
- G S L Homecare Ltd Good, 2.9 miles away
What inspectors found
From the Care Quality Commission's assessment published 13 October 2025 (assessment visit 20 June 2025). Quoted under the Open Government Licence.
Date of assessment: 14 and 16 July 2025. We looked at quality statements in all domains.
This service provides care and support to people living in 'supported living' settings, so they can live as independently as possible. The service supports older people, autistic people and people with a learning disability. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people's personal care and support. CQC only inspects the service being received by people provided with the regulated activity 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The service applied the principles and values of Right Support, Right Care, Right Culture and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. We inspected this service due to the length of time since our last inspection.
The provider ensured the culture was focussed on people being able to explore their own interests as independently as possible. There were a range of positive outcomes for people in terms of increased independence and improved quality of life.
Leaders and staff worked well together as well as with external partners. They were supportive and willing to change and be flexible where it would help meet people’s needs.
Partnership engagement was a core strength of the service, with positive links established enabling more sporting and recreational options for people.
Senior leaders were responsive to feedback. Staff had supported each other professionally and emotionally through difficult times and stepped up well to increased responsibility. There was an open, inclusive approach and an extremely supportive culture.
Staff were confident and competent in their roles, well supported through training and supervision, and had built mutually respectful relationships with people who used the service. The atmosphere was vibrant, with people enjoying their own independence. They enjoyed opportunities to try new things, meet new people and maintain relationships.
Staffing levels were safe with clear on call arrangements. People and relatives, we spoke with had no concerns regarding staffing, with positive comments regarding a continuity of care from familiar staff.
Staff worked well with other health and social care partners to reduce the risks people faced and improve their quality of life.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This key question was previously rated good. This key question remains good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This key question was previously rated good. This key question remains good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This key question was previously rated good. This key question remains good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This key question was previously rated good. This key question remains good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This key question was previously rated good. This key question remains good. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Christine Wallace
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 13 March 2019. Latest assessment published 13 October 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Turning PointBrand: Turning Point
- Ownership type
- Organisation
- Companies House number
- 00793558 (opens Companies House)
- Charity number
- 234887
Turning Point runs 26 services in England, 1 of them in the North East. 23 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Turning Point
- G Franklin Avenue Good. Care home, Central Bedfordshire, East of England
- G Hancox Close Good. Care home, Warwickshire, West Midlands
- G Pemdale Good. Care home, Central Bedfordshire, East of England
- G Reevy Road Care Home Good. Care home, Bradford, Yorkshire and the Humber
Getting help from Northumberland County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Northumberland County Council
- Ask for a care needs assessment
- Phone: 01670 536 400
- Support for carers
- Paying for care: Northumberland County Council
Checked on the council's website, November 2026.
Common questions
- Does Turning Point - Coqbeck Support Domiciliary Care Agency provide nursing care?
- The Care Quality Commission's register does not list nursing care for Turning Point - Coqbeck Support Domiciliary Care Agency.
- When was Turning Point - Coqbeck Support Domiciliary Care Agency last inspected?
- The Care Quality Commission's latest rating for Turning Point - Coqbeck Support Domiciliary Care Agency was published on 13 October 2025.
- Who runs Turning Point - Coqbeck Support Domiciliary Care Agency?
- Turning Point - Coqbeck Support Domiciliary Care Agency is run by Turning Point. It runs 26 services in England, 1 of them in the North East.
- What is Turning Point - Coqbeck Support Domiciliary Care Agency's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 13 October 2025.
Contact
- Phone
- 01670 519071
- Address
- Elliot House, 86-88 Front Street East, Bedlington, NE22 5AE Map (opens Google Maps)
Compare nearby
- G Mrs O's Caring Hands Homecare Limited Good, 0.1 miles away
- G The Willows Home Care North East Good, 0.5 miles away
- O G&P Healthcare Limited Outstanding, 2.1 miles away
- G Confidence Care and Support Good, 2.9 miles away
- G S L Homecare Ltd Good, 2.9 miles away