Agincare UK Medway

Staff knew how to protect people from the risk of harm through abuse. Where concerns were raised these were reported and acted upon. Staff had the training, information and knowledge they needed to support people with risks to their health. Medicines were managed safely to ensure people received their medicines as prescribed. Staff had access to personal protective equipment such as masks and gloves to protect them and people during the pandemic. People told us staff wore these. When incidents and accidents occurred, these were reported and acted upon.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were positive about the support they received and had regular supervision and appraisals. Checks were undertaken to ensure staff were competent administering medicines and moving people. Staff told us they felt listened to. There had been surveys for people and their relatives and staff to seek their opinion on the service. Auditing had been improved and actions were taken when shortfalls were identified. The service to worked in partnership with healthcare professionals to improve outcomes for people.