Premier Community Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Right Support People received safe care and support in their own homes. Staff received training in safeguarding and knew how to protect people from the risk of abuse. People's individual risks were assessed and recorded. Staff reported accidents and incidents which were followed up appropriately and reviewed by the management team. The registered manager had effective systems and processes in place to ensure oversight of the safety and quality of the service. Most people and relatives were happy with the care and support provided. More staff were being recruited so there could be less reliance on agency staff and more consistency for people who used the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care When people showed behaviour which may indicate distress, staff knew how to offer care and appropriate support. Staff were recruited safely and people received support from a small team of consistent staff wherever possible. Medicines were managed safely and effectively. People's individual choices were recognised and respected.

Right Culture The registered manager encouraged an open and positive culture. The service was well managed and provided high quality, consistent care to people in their own homes. The registered manager had

established effective reporting mechanisms for staff responsible for key aspects of the service. This had improved communication and led to a more robust overview of the service. Effective quality monitoring systems ensured improvements were identified and acted upon for the benefit of people using the service.