RCS Domiciliary Agency Ltd
- Home care
- Dementia care
- Registered since 2023
- County Durham, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
13 months
since the latest rating was published.
39 of 45
rated home care services in County Durham are rated Good, like this one.
RCS Domiciliary Agency Ltd: inspection record
Rated Good in September 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Premier Community Care Good, less than 0.1 miles away
- – Guardian Alliance Not yet rated, 0.1 miles away
- G Deaconstar Limited Good, 0.6 miles away
- G Positive Care and Support Ltd Good, 0.6 miles away
- I Butterwick Hospice Inadequate, 0.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 4 September 2025 (assessment visit 9 May 2025). Quoted under the Open Government Licence.
Date of Assessment: 21 July to 21 August 2025. The service is a care at home service registered to provide support to older people, children, younger adults, including people who may live with dementia, mental health or physical disability needs. At the time of inspection there were 10 people using the service and of those 8 people were receiving the regulated activity personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. This was the first rated inspection of the service. Staff spoke positively about working at the service and the people they cared for. People received effective care that met their needs. They were treated with kindness and compassion. Staff protected their privacy and dignity. There were sufficient trained staff who worked well with other professionals to ensure people's needs were met.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People and relatives told us they received timely and consistent care from staff they knew. Staff received training to maintain high-quality care. Staff knew the care and support needs of people they supported, but improvements were needed to care records to reflect the care provided by staff. People were supported to ensure their health care needs were met and many people were supported to maintain or regain some independence. People were supported to take risks to improve their quality of life. Systems were effective to protect people to ensure their safety, however some improvements were needed to the identification of risk and to care plans for the management of risk to ensure people’s safety. People had opportunities to be part of the community and to access social amenities to improve their well-being. Medicines were managed safely. Systems were in place to monitor the quality and safety of the service; however some improvements were identified to care records to ensure people received safe, person-centred and consistent care.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first inspection of this service. This key question has been rated good. This meant people were safe and protected from avoidable harm. -
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first inspection of this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
This is the first inspection of this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.
This is the first inspection for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first inspection for this service. This key question has been good. This meant the service management and leadership were consistent. Leaders and the culture they created supported the delivery of high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Roy Mukungunugwa
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- RCS Domiciliary Agency Limited
- Ownership type
- Organisation
- Companies House number
- 14473597 (opens Companies House)
Getting help from Durham County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Durham County Council
- Ask for a care needs assessment
- Phone: 03000 267 979
- Contact adult social care online
- Support for carers
- Paying for care: Durham County Council
Checked on the council's website, November 2026.
Common questions
- Does RCS Domiciliary Agency Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for RCS Domiciliary Agency Ltd.
- When was RCS Domiciliary Agency Ltd last inspected?
- The Care Quality Commission's latest rating for RCS Domiciliary Agency Ltd was published on 4 September 2025.
- Who runs RCS Domiciliary Agency Ltd?
- RCS Domiciliary Agency Ltd is run by RCS Domiciliary Agency Limited.
- What is RCS Domiciliary Agency Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 4 September 2025.
Contact
- Phone
- 01388 531372
- Address
- Unit 27, Innoation House, 27 Longfield Road, Bishop Auckland, DL14 6XB Map (opens Google Maps)
Compare nearby
- G Premier Community Care Good, less than 0.1 miles away
- – Guardian Alliance Not yet rated, 0.1 miles away
- G Deaconstar Limited Good, 0.6 miles away
- G Positive Care and Support Ltd Good, 0.6 miles away
- I Butterwick Hospice Inadequate, 0.7 miles away