Home Healthcare/Capable Care

There was safeguarding procedures in place and the registered manager and staff had a clear understanding of these procedures. Risks to people were assessed and staff were aware of the action to take to minimise risks where they were identified. The service had procedures in place to reduce the risk of infections. People received support from staff to take their medicines safely. Appropriate recruitment checks had taken place before staff started work at the service. There were effective systems in place for monitoring, investigating, and learning from incidents and accidents.

People's care needs were assessed when they started using the service and care plans were in place to ensure staff could support them safely. Staff received training and support relevant to people's needs. Where required, people received support from staff to maintain a balanced diet. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.