SEL Mind – Bromley MindCare
Home care, Bromley
Outstanding
Rated on
Rating from the Care Quality Commission.
SEL Mind – Bromley MindCare: inspection record
Rated Outstanding in October 2025, up from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2016. Rated Requires improvement in 2016, then Good in 2018, then Outstanding in October 2025.
Its last inspection improved it from Good to Outstanding. The latest rating was published 12 months ago.
How it compares locally
- One of 2 Outstanding home care services in Bromley, out of 50 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 27 October 2025 (assessment visit 17 July 2025). Quoted under the Open Government Licence.
Date of assessment: 12 and 14 August 2025.
Bromley Mind - Mindcare is a domiciliary care agency. Bromley Mind - Mindcare is a carers' respite and sitting service which provides support and some personal care to people living with dementia within their own homes. At the time of our assessment there were 25 people using the service. Not everyone using Bromley Mind - Mindcare receives a regulated activity personal care. CQC only inspects where people receive personal care. Where staff do support people with personal care, we also consider any wider social care provided.
Read the full summary
This assessment was carried out because of the length of time since our last rating. The last rating for this service was Good (published 31 January 2018). At this assessment we found people received exceptional care in some key questions and have rated the key questions of Caring, Responsive and Well-led as Outstanding.
There was strong management and leadership within the service which put people first. Staff were proud to work for the service and felt supported and valued for their work. There was a clear positive culture within the service which was demonstrated by the attitudes of staff and management and from feedback received from people.
People were respected and valued as individuals and were empowered to be fully involved in their care. Staff treated people with dignity and respect and spent time getting to know them and their needs before providing person led support. There was a genuine person-centred culture, and staff displayed empathy and worked with people and their relatives to understand how best to support them.
There were effective strong and inclusive systems in place, with a focus on openness, transparency, and learning. There were clear and effective systems of governance in place to review and monitor all aspects of performance within the service.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.
This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.
This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Outstanding
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.
This key question has been rated outstanding. This meant people were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.
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Responsive
Outstanding
Responsive – this means we looked for evidence that the service met people’s needs.
We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.
This key question has been rated outstanding. This meant services were tailored to meet the needs of individuals and delivered to ensure flexibility, choice and continuity of care.
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Well-led
Outstanding
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.
This key question has been rated outstanding. This meant service leadership was exceptional and distinctive. Leaders and the culture they created drove and improved high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 20B Hayne Road, Beckenham, BR3 4HY |
|---|---|
| Neighbourhood | Beckenham, Bromley |
| Phone | 020 8249 7282 |
| Website | www.mindcare.org.uk/bromley-services/dementia-support-at-home |
| Registered manager | Saira Addison |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 4 inspection reports, latest 31 January 2018 (opens the Care Quality Commission website) Latest assessment published 27 October 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | South East London Mind LimitedBrand: Mind |
|---|---|
| Ownership type | Organisation |
| Companies House number | 04071152 (opens Companies House) |
| Charity number | 1082972 |
Nearest alternatives
- G Carepoint Services (Beckenham) Home care, 0.2 miles awayGood
- G Youth Graces UK Limited Home care, 0.3 miles awayGood
- RI Elmes Homecare Home care, 0.3 miles awayRequires improvement
- G Home Healthcare/Capable Care Home care, 0.3 miles awayGood
- RI Elsah Healthcare Home care, 0.4 miles awayRequires improvement
Getting help from London Borough of Bromley
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Bromley
- Ask for a care needs assessment
- Phone: 020 8461 7777. Email adultsocialcare@bromley.gov.uk
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does SEL Mind – Bromley MindCare provide nursing care?
- The Care Quality Commission's register does not list nursing care for SEL Mind – Bromley MindCare.
- When was SEL Mind – Bromley MindCare last inspected?
- The Care Quality Commission's latest rating for SEL Mind – Bromley MindCare was published on 27 October 2025.
- Who runs SEL Mind – Bromley MindCare?
- SEL Mind – Bromley MindCare is run by South East London Mind Limited.
- What is SEL Mind – Bromley MindCare's CQC rating?
- Its overall rating from the Care Quality Commission is Outstanding, published on 27 October 2025.