Elmes Homecare
Home care, Bromley
Requires improvement
Rated on
Rating from the Care Quality Commission.
Elmes Homecare: inspection record
Rated Requires improvement in September 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2019. Rated Requires improvement in 2019, then Good in 2020 and 2021, then Requires improvement in September 2025.
Its last inspection moved it down from Good to Requires improvement. The latest rating was published 13 months ago.
How it compares locally
- One of 6 Requires improvement home care services in Bromley, out of 50 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 19 September 2025 (assessment visit 26 June 2024). Quoted under the Open Government Licence.
Elmes Homecare is a domiciliary care agency. It is registered to provide personal care to adults and older people living in their own homes, including people living with dementia. CQC only inspects where people receive personal care. This helps with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection there were 59 people receiving personal care.
Date of assessment was 16 April 2025 to 28 May 2025.
Read the full summary
There was a registered manager in post. A registered manager is a person who has registered with the CQC to manage the service. This means that they and the provider are legally responsible for how the service operates.
The inspection was unannounced and carried out in response to concerns about safe care and treatment, medicines administration and staff not being suitably trained. We assessed all the quality statements from the safe, effective, caring, responsive and well-led key questions. The overall rating for the service is Requires Improvement. We found 5 breaches of legal regulations in relation to safe care and treatment, safeguarding, safe and effective staffing, fit and proper persons employed and good governance. We have asked the provider for an action plan in response to the concerns found at this assessment.
People were not receiving consistently person-centred care that met their needs. This was because risks to people had not been consistently identified and/or mitigated and people had not always received their medicines safely or as prescribed. Incidents were not always logged, followed up and learning was not always disseminated to staff. Incidents and concerns of potential abuse were not always escalated concerns to enable preventative action to be taken to ensure people were protected. Recruitment checks were not robust and consistently implemented and staff competency checks were not always robust. Training specific to some health conditions were not undertaken by staff. Quality assurance processes were not always effective and failed to identify the concerns we found at this inspection. Management oversight was not always effective.
Assessments of people’s needs were carried out before they joined the service, infection control procedures were considered and in place. The service was working within the principles of the Mental Capacity Act (MCA) 2005. People told us staff were kind and caring and treated with respect and had access to different health care professionals when required. People said they could speak with the management team at any time and felt listed to. Staff felt listened to and supported by management.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement. This meant some aspects of the service were not always safe and we were not fully assured about safety.
We found the provider to be in breach of 3 legal regulations relating to safe care and treatment, staffing and recruitment.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Good. At this assessment the rating remains Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity, and respect. At our last assessment we rated this key question Good. At this assessment the rating remains Good. This meant staff were caring and people were treated with compassion and dignity.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating remains Good. This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question Good, at this assessment the rating has changed to Requires Improvement. This meant there was a lack of robust oversight of the safety and quality of care.
We found the provider to be in breach of 1 legal regulation relating to governance.
Questions to ask the service
- Safe was rated Requires improvement on 19 September 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 19 September 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Contact and registration details
| Address | 46 Church Avenue, Beckenham, BR3 1DT |
|---|---|
| Neighbourhood | Beckenham, Bromley |
| Phone | 020 8658 7285 |
| Website | www.elmeshomecare.com |
| Registered manager | Liam Hayward |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 4 June 2021 (opens the Care Quality Commission website) Latest assessment published 19 September 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Elmes Homecare UK Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10596140 (opens Companies House) |
Nearest alternatives
- G Home Healthcare/Capable Care Home care, 0.2 miles awayGood
- G Carepoint Services (Beckenham) Home care, 0.3 miles awayGood
- O SEL Mind – Bromley MindCare Home care, 0.3 miles awayOutstanding
- G Right at Home Bromley Home care, 0.4 miles awayGood
- G Youth Graces UK Limited Home care, 0.5 miles awayGood
Getting help from London Borough of Bromley
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Bromley
- Ask for a care needs assessment
- Phone: 020 8461 7777. Email adultsocialcare@bromley.gov.uk
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Elmes Homecare provide nursing care?
- The Care Quality Commission's register does not list nursing care for Elmes Homecare.
- When was Elmes Homecare last inspected?
- The Care Quality Commission's latest rating for Elmes Homecare was published on 19 September 2025.
- Who runs Elmes Homecare?
- Elmes Homecare is run by Elmes Homecare UK Ltd.
- What is Elmes Homecare's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 19 September 2025.