Care2Victory Services Ltd

Risk assessments were in place for people and were individual to their needs. Care plans gave guidance for staff to follow and staff told us they found them useful when caring for people safely. Medicines were managed safely. Appropriate support was given to people that needed it and records that were kept, did not include any gaps or discrepancies.

The service was new and was only providing support to 2 people. There were enough staff employed to meet people's needs. The registered manager had plans to safely increase the service and ensure they have staff available. Staff were recruited safely with relevant checks in place.

People had their needs assessed before receiving care. Care plans were personalised and included people's needs and wishes. Care staff were given the opportunity to read care plans before supporting people. People and relatives told us they were involved in the care planning process and felt included.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care staff had received a thorough induction and a variety of online training to meet people's needs. Some areas for improvement had been identified following a complaint received. However, appropriate actions had been taken and improvements had been made. People were supported to maintain a healthy diet and remain independent where possible.

People and their relatives told us staff were kind and caring. Feedback we received about the registered manager was positive. Staff, people and relatives all felt they provided a positive culture within the service. They felt listened to and part of the organisation. The registered manager was aware of their regulatory responsibilities.