Oaks Care Holdings LTD

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were safe and protected from avoidable harm.

People were safe with staff and staff were made aware of any individual risks to people, following guidance to help mitigate the risk of harm. Staff arrived on time and carried out care calls in an unrushed way, ensuring all tasks were completed prior to leaving the person.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

Staff worked with external professionals to help provide the most appropriate care to people, following advice and guidance when needed. Staff obtained people’s consent as well as following the principles of the Mental Capacity Act 2005 when required.

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

People were provided with kind and compassionate care by staff. Staff treated people as individuals and supported them in their independence.

Responsive – this means we looked for evidence that the service met people’s needs.

This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s needs were met through good organisation and delivery.

People received person-centred care and had equal opportunities to access external support when required. Staff knew people’s needs well and provided care in line with these.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

This is the first assessment for this newly registered service. This key question has been rated Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

People were provided with a good quality service which included senior staff listening to people and taken on feedback and suggestions. Management had a good oversight of the service and used tools to help them identify shortfalls or areas for improvement. There was a positive culture within the service and staff were happy working for the provider. Management learned from previous incidents and they strove to use these lessons to continue to improve the service provided.