Oasis4life (F&D) Healthcare Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People received their medicines safely as prescribed. However, some records needed improvement. When administering a medicine which had a variable dose, staff did not always record the amount given. Records for the correct storage and application of topical creams also needed expanding to ensure staff had access to all information relating to the safe management of topical creams. There was no impact to the people due to these concerns however, we have made a recommendation about this.

Staff received training on how to provide care and their competency was checked in all main care areas to ensure they continued to follow best practice.

People and their relatives gave positive feedback about the service. One person told us, "I'm really delighted with them all, they do a wonderful job." One relative said, "We are highly satisfied, they are really good."

People felt confident in the registered managers ability to deal with any concerns raised. There was an open culture in the service with people and staff being able to discuss any care needs directly with management team. Changes to care were made quickly and the service tried to be flexible to suit people's preferences.