Care Preference Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 39 people receiving personal care.

People's safety was promoted because care was person-centred and delivered in a way that was intended to ensure people's safety and welfare. Potential risks that people faced had been identified, assessed and were regularly reviewed, and staff knew how to keep people safe from abuse or harm.

Safe recruitment processes were followed and there were enough appropriately trained staff to meet people's individual needs. Medicines when needed were dispensed and administered by staff who had received training to do so.

Staff had good access to personal protective equipment to manage the risks associated with the spread of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well-led by a management team who maintained good oversight of the service and were passionate about delivering quality care and achieving the best possible outcomes for people.