Mencap York Domiciliary Care

Mencap York Domiciliary Care also ran a 'community service', which provided domiciliary care and support to people living elsewhere in the community. This service supported five people.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service received planned and co-ordinated person-centred support that was appropriate and inclusive for them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff supported people with their health care needs, the service supported people to have regular checks to meet their health needs such as medication check and health care checks. People were supported with their nutritional needs.

Staff were kind and caring and treated people with respect. People and staff had developed positive relationships. The service promoted the use of advocacy to ensure people were involved in decisions regarding their care. People's independence was encouraged.

People were supported to participate in a large variety of activities. Staff encouraged and support people to maintain and develop relationships.

Governance systems were in place to monitor and improve the service. We received positive feedback from people, their relatives and staff regarding the management team.

The service applied the principles and values of Registering the Right Support and other best practice

guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.