Human Support Group Limited - York
- Home care
- Dementia care
- Registered since 2012
- Clifton, York, Yorkshire and the Humber
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Requires improvement in 2015, most recently Good in November 2023.
3 years
since the latest rating was published.
27 of 30
rated home care services in York are rated Good, like this one.
Human Support Group Limited - York: inspection record
Rated Good in November 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Bluebird Care (York) Not yet rated, 0.6 miles away
- G L & N Services Ltd t/a Bluebird Care (York) Good, 0.6 miles away
- G SureCare York Good, 0.6 miles away
- – Divine Righteous Health Care Solutions Ltd Not yet rated, 0.8 miles away
- – EliteNurse Home Support Services Not yet rated, 0.8 miles away
What inspectors found
From the Care Quality Commission's inspection report published 17 November 2023. Quoted under the Open Government Licence.
People and their relatives spoke positively about the service they received. Safeguarding policies and procedures were in place and staff had a good understanding of them. Safe recruitment checks took place before staff started work. There were enough staff to meet people's needs appropriately. Risks to people were assessed and there were systems in place that ensured medicines were managed safely. Procedures were in place to reduce the risk of infections and staff had enough personal protective equipment.
Read the rest of CQC's summary
Assessments of people's needs and wishes were completed and reviewed. People received support to maintain good health and to access services when required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People knew how to make a complaint if they were unhappy with the service.
There were systems in place that provided oversight and good management of the service to monitor the quality of care that people received. The service worked in partnership with health and social care professionals. People's views were taken into account and the provider used feedback to help drive service improvements.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Andrew Hull
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 17 November 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- The Human Support Group LimitedBrand: City and County Healthcare Group
- Ownership type
- Organisation
- Companies House number
- 03513906 (opens Companies House)
The Human Support Group Limited runs 20 services in England, 3 of them in Yorkshire and the Humber. 15 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 4 have no rating yet.
Other services run by The Human Support Group Limited
- G Human Support Group - Carter House Good. Home care, St Helens, North West
- G Human Support Group - Rotherham Good. Home care, Rotherham
- G Human Support Group - Smithy Croft Good. Home care, Stockport, North West
- G Human Support Group Limited - Appleton Lodge Good. Home care, County Durham, North East
Getting help from City of York Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of York Council
- Ask for a care needs assessment
- Phone: 01904 555111, Monday to Friday, 8.30am to 5pm (not bank holidays)
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Human Support Group Limited - York provide nursing care?
- The Care Quality Commission's register does not list nursing care for Human Support Group Limited - York.
- When was Human Support Group Limited - York last inspected?
- The Care Quality Commission's latest rating for Human Support Group Limited - York was published on 17 November 2023.
- Who runs Human Support Group Limited - York?
- Human Support Group Limited - York is run by The Human Support Group Limited. It runs 20 services in England, 3 of them in Yorkshire and the Humber.
- What is Human Support Group Limited - York's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 November 2023.
Contact
- Phone
- 01904 202116
- Address
- Ground Floor, Block A, Clifton Park, York, YO30 5PB Map (opens Google Maps)
Compare nearby
- – Bluebird Care (York) Not yet rated, 0.6 miles away
- G L & N Services Ltd t/a Bluebird Care (York) Good, 0.6 miles away
- G SureCare York Good, 0.6 miles away
- – Divine Righteous Health Care Solutions Ltd Not yet rated, 0.8 miles away
- – EliteNurse Home Support Services Not yet rated, 0.8 miles away