Kelly House
- Home care
- Dementia care
- Registered since 2011
- Central Bristol, Bristol, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Outstanding to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
47 of 49
rated home care services in Bristol are rated Good, like this one.
Kelly House: inspection record
Rated Good in December 2022, down from Outstanding.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Bristol BBA Care Limited Good, 0.2 miles away
- G Citywide Care Agency- Bristol Good, 0.2 miles away
- G Greatful Care Good, 0.2 miles away
- – H&M Care Agency Ltd - Bristol Not yet rated, 0.2 miles away
- – Hearts to Care Ltd Not yet rated, 0.2 miles away
About the service
From the Care Quality Commission's inspection report published 24 December 2022. Quoted under the Open Government Licence.
Kelly House is a service providing support with personal care to people with mental health needs living in supported living accommodation and in their own homes, as an outreach service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. The provider told us that 92 people were receiving support with personal care, however this was largely limited to prompting of medicines and some personal care, rather than hands on care provided by staff.
What inspectors found
People using the service were safe. Risks associated with their care were identified and guidance put in place to support staff in managing the risk. Staffing levels were sufficient to ensure people's needs were met. There was a pool of bank staff able to cover shifts when required. People were supported to be as independent as possible with their medicines. If staff provided support, this was outlined in their care plan.
Read the rest of CQC's summary
The service was well led. The service provided was person centred in nature and encouraged people to be as independent as possible. Staff were well supported and able to openly discuss any concerns they had. There were systems in place to monitor the service including audits and recording of any accidents and incidents.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Nicola Stanworth
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 24 December 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Supported Independence Limited
- Ownership type
- Organisation
- Companies House number
- 04376396 (opens Companies House)
Getting help from Bristol City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Bristol City Council
- Ask for a care needs assessment
- Phone: 0117 922 2700
- Contact adult social care online
- Support for carers
- Paying for care: Bristol City Council
Checked on the council's website, November 2026.
Common questions
- Does Kelly House provide nursing care?
- The Care Quality Commission's register does not list nursing care for Kelly House.
- When was Kelly House last inspected?
- The Care Quality Commission's latest rating for Kelly House was published on 24 December 2022.
- Who runs Kelly House?
- Kelly House is run by Supported Independence Limited.
- What is Kelly House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 24 December 2022.
Contact
- Phone
- 0117 924 6438
- Address
- 27-29 Ashley Road, Bristol, BS6 5NJ Map (opens Google Maps)
Compare nearby
- G Bristol BBA Care Limited Good, 0.2 miles away
- G Citywide Care Agency- Bristol Good, 0.2 miles away
- G Greatful Care Good, 0.2 miles away
- – H&M Care Agency Ltd - Bristol Not yet rated, 0.2 miles away
- – Hearts to Care Ltd Not yet rated, 0.2 miles away