Health Care Support Services Ltd
- Home care
- Dementia care
- Registered since 2014
- Shropshire, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Requires improvement in 2016, most recently Good in October 2019.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
47 of 59
rated home care services in Shropshire are rated Good, like this one.
Health Care Support Services Ltd: inspection record
Rated Good in October 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Meadow View Care Home Not yet rated, 0.8 miles away
- G Agape Homecare Limited Good, 3.2 miles away
- – Copthorne Complete Home Care Limited No overall rating, 4.4 miles away
- – GreatPride Care Limited Not yet rated, 4.4 miles away
- G Invest in Care Good, 4.4 miles away
About the service
From the Care Quality Commission's inspection report published 25 October 2019. Quoted under the Open Government Licence.
Healthcare Support Services Limited is a domiciliary care service providing care and support to people in their own homes. They were providing a service to 26 people at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Read the rest of CQC's summary
People's care was safe because systems and processes in place ensured any risks were safely managed by staff. Staff understood how to support people to remain safe from avoidable harm and abuse.
People and their relatives told us they were satisfied with the service provided. Staff understood the importance of providing person-centred care and had developed good relationships with people.
Medicines were managed safely. People received the right medicine at the right time.
People were involved in their care planning. Records were reported to be undergoing changes, with their format being revaluated as part of the provider's quality monitoring process.
People were confident if they had any complaints the registered manager would address them appropriately.
Staff received appropriate induction, training, and support and applied learning effectively in line with best practice.
Staff were friendly and polite and took time to get to know people. They had a clear understanding of, and how to support, people's individual and diverse needs.
The provider completed records to ensure quality assurance remained a priority and was effective in driving improvement.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Pearl Williams
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 25 October 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 04452176 (opens Companies House)
Getting help from Shropshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Shropshire Council
- Ask for a care needs assessment
- Phone: 0345 678 9044, Monday to Thursday, 8.45am to 5pm, Friday, 8.45am to 4pm
- Support for carers
- Paying for care: Shropshire Council
Checked on the council's website, November 2026.
Common questions
- Does Health Care Support Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Health Care Support Services Ltd.
- When was Health Care Support Services Ltd last inspected?
- The Care Quality Commission's latest rating for Health Care Support Services Ltd was published on 25 October 2019.
- Who runs Health Care Support Services Ltd?
- Health Care Support Services Ltd is run by Health Care Support Services Limited.
- What is Health Care Support Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 25 October 2019.
Contact
- Phone
- 01939 251342
- Address
- 1 Drayton Road, Shawbury, Shrewsbury, SY4 4NZ Map (opens Google Maps)
Compare nearby
- – Meadow View Care Home Not yet rated, 0.8 miles away
- G Agape Homecare Limited Good, 3.2 miles away
- – Copthorne Complete Home Care Limited No overall rating, 4.4 miles away
- – GreatPride Care Limited Not yet rated, 4.4 miles away
- G Invest in Care Good, 4.4 miles away