Disablement Association of Barking and Dagenham

What inspectors found

From the Care Quality Commission's assessment published 13 November 2024 (assessment visit 23 August 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   We found the service was providing safe care. Systems were in place to safeguard people from the risk of abuse. Risk assessments were in place which included information about how to mitigate the risks people faced. The provider had robust staff recruitment processes in place. The provider had taken steps to reduce the risk of the spread of infection.

2. Effective

   GGood Good

   The service was providing effective care to people. People’s needs were assessed before they started using the service. However, a relative told us after the initial assessment the care plan was not reviewed in conjunction with them for 7 years. Where possible, people were able to consent to their care and their relatives helped to make decisions on their behalf where they lacked the capacity to do so themselves. The service supported people to live healthy lives and liaised with other health and social care services to meet people’s needs.

3. Caring

   GGood Good

   People were supported with support that was caring. Relatives told us people were treated with kindness and that they were supported to make choices for themselves where they could. Care plans contained information about supporting people to be as independent as possible. The provider took staff’s wellbeing seriously and staff told us they were happy working at the service

4. Responsive

   GGood Good

   The service supported people in a responsive way. Systems were in place for listening to people and staff, such as a complaints procedure and staff supervision. Care was provided in a person-centred way, based around the needs of the individual. Relevant information was given to people in formats to help make it more accessible. People were supported to access community services and facilities.

5. Well-led

   GGood Good

   The service was well-led. Systems were in place for quality assurance and monitoring processes, although not all of these were fully embedded at the time of inspection. Staff and people who used the service had the freedom to speak up and the provider had regard for equality and diversity as an employer and care provider. There were plans in place for dealing with emergencies and developing the service in the future.