Sincere Care Limited
Home care, Barking and Dagenham
Good
Rated on
Rating from the Care Quality Commission.
Sincere Care Limited: inspection record
Rated Good in September 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2015. Rated Requires improvement in 2015, then Good in 2016, 2018 and September 2023.
The latest rating was published about 3 years ago.
How it compares locally
- One of 57 Good home care services in Barking and Dagenham, out of 67 with a rating.
About the service
From the Care Quality Commission's inspection report published 15 September 2023. Quoted under the Open Government Licence.
Sincere care Limited is a domiciliary care agency based in the London Borough of Barking and Dagenham. The service provides personal care to adults living in their own homes. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
At the time of our inspection, the service was providing personal care to approximately 29 people. This service was supporting older people. CQC only inspects where people receive personal care.
What inspectors found
There were processes in place for staff to follow to safeguard people from abuse and guidance and to keep them safe from harm. Staff wore appropriate Personal Protective Equipment (PPE) such as face masks and disposable gloves and aprons to protect people from the risk of cross infection. People and their relatives told us that they felt safe using the service.
The provider promoted a positive culture and person-centred service. People's care needs and risks were assessed and regularly reviewed to reflect people's needs. Staff completed training to know how to care for people effectively. People using the service and their relatives, spoke positively about their experiences with the service and felt their needs were being met.
Read the full summary
Staff told us they were supported by the registered manager to perform in their roles. There was a procedure for reporting incidents and accidents in the service and learning lessons from them to prevent re- occurrence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People achieved good outcomes from their care. People, relatives, and staff all spoke highly of the support they received from the management team. The registered manager and nominated individual maintained oversight of people's care. The management team also took on caring roles, this ensured they built and maintained a close relationship with people and their relatives. People and relatives told us staff were kind and caring and that they felt safe. People and relatives were actively involved in their care planning and delivery.
The provider promoted a positive culture and person-centred service. Feedback from people and relatives was received. There were quality assurance systems in place for the provider to continuously improve the service.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 29 Hatfield Road, Dagenham, RM9 6JR |
|---|---|
| Neighbourhood | Becontree, Barking and Dagenham |
| Phone | 020 8596 5808 |
| Website | www.sincerecareltd.com |
| Registered manager | Kwesi Kittoe |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 6 inspection reports, latest 15 September 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Sincere Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 06750215 (opens Companies House) |
Nearest alternatives
- G Zenith Care Recruitment Home care, 0.4 miles awayGood
- – AT Apex House Ltd Home care, 0.5 miles awayNot yet rated
- – Apace Support Services Limited Home care, 0.5 miles awayNo overall rating
- G Disablement Association of Barking and Dagenham Home care, 0.5 miles awayGood
- – Zenith Professionals Home care, 0.6 miles awayNot yet rated
Getting help from London Borough of Barking and Dagenham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Barking and Dagenham
- Ask for a care needs assessment
- Phone: 020 8227 2915
- Support for carers
- Paying for care: London Borough of Barking and Dagenham
Checked on the council's website, November 2026.
Common questions
- Does Sincere Care Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Sincere Care Limited.
- When was Sincere Care Limited last inspected?
- The Care Quality Commission's latest rating for Sincere Care Limited was published on 15 September 2023.
- Who runs Sincere Care Limited?
- Sincere Care Limited is run by Sincere Care Ltd.
- What is Sincere Care Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 15 September 2023.