Case Management Solutions Ltd

The service is registered to provide personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

At the time of our inspection there were 3 people receiving the regulated activities provided by the service.

This provider was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Support: The provider had processes to safeguard people from the risk of abuse. Staff were knowledgeable about safeguarding and knew how to act on concerns. Relatives told us they felt that their relative was safe. One relative commented, "Care Management Solutions are massively supportive and really well organised. Can rely on them and trust them with [Name]."

There was a recruitment system to ensure appropriate staff were employed and there were enough staff to support people. People and their relatives were fully involved in the recruitment process and had access to experienced case managers who were qualified health and social care professionals.

Risks associated with people's care had been identified and assessments were in place to minimise risks occurring.

Quality audits were in place and completed regularly by the senior team.

Right Care: People received care and support from staff who knew them well and understood their needs and considered their preferences.

People were supported to achieve their goals and there was a strong focus on rehabilitation and increasing independence.

Staff worked in partnership with health professionals to ensure people received the right care and support. One professional commented, "They are dedicated and proactive as a team, and they will make all efforts to take our expert recommendations as required in the client's best interest."

Right Culture: Staff at all levels worked hard to promote a culture that was person centred and inclusive.

Staff told us should they have any concerns about poor practice they would feel confident to raise them and for their concerns to be acted upon. One staff commented, "I know I can speak to my senior or a manager." Relatives spoke positively of the staff team and registered manager. One relative commented, "To be honest we couldn't really wish for any better, they are brilliant."

Staff supported people to explore and embrace their identity and provided care that was sensitive to equality and diversity.