Fairthorn

Right Support People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff focused on people's strengths and supported people to achieve their goals.

People were supported safely with medicines. Infection prevention and control practices reflected current guidance. Risk assessments were in place and provided staff guidance on how to manage these risks. It was very evident staff had ensured they fully understood the needs of people.

Right Care People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to people's individual needs. Staff had training on how to recognise and report abuse and they knew how to apply it. The service had enough appropriately skilled staff to meet people's needs and keep them safe. People's care, treatment and support plans reflected their range of needs, and this promoted their wellbeing and enjoyment of life. The service had established good links in the local community and had worked in partnership with key organisations.

Right culture People were empowered because of the ethos, values, attitudes and behaviours of the management team and staff. This meant people received compassionate and empowering care that was tailored to their needs. Staff placed people's wishes, needs, and rights at the heart of everything they did.