The Sussex Village Homecare Service Limited
- Home care
- Dementia care
- Registered since 2022
- West Sussex, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
22 months
since the latest rating was published.
125 of 138
rated home care services in West Sussex are rated Good, like this one.
The Sussex Village Homecare Service Limited: inspection record
Rated Good in December 2024.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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What inspectors found
From the Care Quality Commission's assessment published 5 December 2024 (assessment visit 6 November 2024). Quoted under the Open Government Licence.
Date of assessment: 14 November to 20 November 2024. The Sussex Village Homecare Service is a domiciliary care agency providing personal care to people living in their own homes.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People were supported by a caring and compassionate staff team who were trained and supervised appropriately. Staff were mostly recruited safely, where a shortfall was identified during our assessment, the registered manager rectified it immediately. People’s medicines were administered and managed safely. The safeguarding policy was followed by staff to ensure people were protected from the risk of harm or abuse. Staff followed infection prevent and control procedures to keep people safe.
Staff sought health and social care professional advice in response to people’s changing needs. Staff followed the advice, monitored outcomes and provided feedback to professionals when needed.
People benefitted from a core staff team who understood and respected their preferences and communication methods. Staff provided person-centred care and clearly described who and what was important to the people they supported.
The service was run by a dedicated registered manager who created an open and inclusive culture for people, their relatives and staff. The registered manager sought people’s feedback and learned from groups, forums and professionals to continually improve people’s experience.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs. This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Katy Clayton-Turner
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 13043729 (opens Companies House)
Getting help from West Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Sussex County Council
- Ask for a care needs assessment
- Phone: 01243 642121, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does The Sussex Village Homecare Service Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for The Sussex Village Homecare Service Limited.
- When was The Sussex Village Homecare Service Limited last inspected?
- The Care Quality Commission's latest rating for The Sussex Village Homecare Service Limited was published on 5 December 2024.
- Who runs The Sussex Village Homecare Service Limited?
- The Sussex Village Homecare Service Limited is run by The Sussex Village Homecare Service Limited.
- What is The Sussex Village Homecare Service Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 5 December 2024.
Contact
- Phone
- 01403 331233
- Address
- Unit 1, First Floor Offices, Huffwood Trading Estate, Billingshurst, RH14 9UR Map (opens Google Maps)
Compare nearby
- RI INFINITYCARE365 LTD Requires improvement, 0.1 miles away
- – ADSL Limited Not yet rated, 3.9 miles away
- G Caremark Horsham and Pulborough Good, 4.4 miles away
- G Registered Area Office Home Care Good, 4.6 miles away
- G AAA Care Solutions Ltd Good, 5.4 miles away