Registered Area Office Home Care

The Registered Area Office Home Care provides personal care to people. People were living in bedsits, flats and in houses of multiple occupation. It is part of the Disabilities Trust and provides support to younger adults with autism, disabilities and those going through rehabilitation. Not everyone who used the service received personal care . CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection there were approximately 19 people receiving support.

The service had a positive culture that was person-centred, open and inclusive. People had individual plans of care and risk assessments. Care was person centred. There was a strong emphasis on putting people first. People were involved and empowered. People described care staff as being caring and helpful. People told us the care staff understood their needs and respected their independence. People told us, "We have a chat, which I like", and, "It's my flat so I come and go as I please".