Housing 21 - Lonsdale Court

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People felt very safe living at Lonsdale Court with support from staff, who knew them very well. People's care needs were assessed, and action was taken to reduce any risks. The registered manager recorded and monitored accidents and incidents to minimise the likelihood of a reoccurrence.

People were cared for by trained and competent staff who were fully supported by the registered manager in their roles. Staff worked well with external professionals to ensure people achieved positive outcomes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were involved in developing their care plans and making decisions. They were encouraged to maintain or regain their independence. The service was very flexible and was often changed to meet people's ongoing needs.

Staff arranged communal social activities to help reduce loneliness and promote socialisation. People were encouraged to join in and pursue their own interests and hobbies.

The registered manager carefully monitored safety and quality through checks and audits. High standards were achieved through continuous improvements.