ENA Homecare Service
- Home care
- Dementia care
- Registered since 2010
- Swadlincote, Derbyshire, East Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
87 of 96
rated home care services in Derbyshire are rated Good, like this one.
ENA Homecare Service: inspection record
Rated Good in May 2021, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G DCC South Derbyshire Home Care Good, 0.2 miles away
- – Premier Community South Derbyshire Not yet rated, 0.2 miles away
- G Home Instead Swadlincote, Ashby and Melbourne Good, 0.4 miles away
- G Bradcare Limited Good, 0.6 miles away
- G Bosworth Homecare Services Good, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 21 May 2021. Quoted under the Open Government Licence.
ENA Homecare Service is a domiciliary care service providing personal care to younger adults and older people in and around Swadlincote. The service currently provides a service for 44 people.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
People felt safe and felt improvements had been made within the service. People generally had a small team of staff who provided their support, and they felt staff knew them well. This enabled them to feel more confident and at ease with staff. People felt there was enough staff to provide their care and staff generally arrived when they were expected.
Read the rest of CQC's summary
Staff understood how to recognise where people may be at risk of harm or abuse and knew what action to take. People received support to take medicines and staff knew how to act where they were concerned, or medicines had been missed.
People had been involved with developing their care plan and had a copy of their care records in their home. People felt the care records reflected the support they wanted, and this had been reviewed with them. People knew how to make a complaint, although felt they had not needed to raise any concern.
The registered manager had developed systems to enable them to monitor service provision remotely during the COVID-19 pandemic. They knew current guidelines to reduce the risk of transmission and ensured staff had necessary equipment to keep safe and arrangements were made for staff to participate in weekly tests for COVID-19.
The registered manager undertook a range of checks as part of their quality audit to identify shortfalls. The registered manager was committed to developing the service and providing good care and support.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Kay Richmond
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 21 May 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Ena Care Call LimitedBrand: Your Health Group
- Ownership type
- Organisation
- Companies House number
- 03631865 (opens Companies House)
Getting help from Derbyshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Derbyshire County Council
- Ask for a care needs assessment
- Phone: 01629 533190, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Derbyshire County Council
Checked on the council's website, November 2026.
Common questions
- Does ENA Homecare Service provide nursing care?
- The Care Quality Commission's register does not list nursing care for ENA Homecare Service.
- When was ENA Homecare Service last inspected?
- The Care Quality Commission's latest rating for ENA Homecare Service was published on 21 May 2021.
- Who runs ENA Homecare Service?
- ENA Homecare Service is run by Ena Care Call Limited.
- What is ENA Homecare Service's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 21 May 2021.
Contact
- Phone
- 01283 224963
- Address
- Holford House, Holford Court, Hearthcote Road, Swadlincote, DE11 9BX Map (opens Google Maps)
Compare nearby
- G DCC South Derbyshire Home Care Good, 0.2 miles away
- – Premier Community South Derbyshire Not yet rated, 0.2 miles away
- G Home Instead Swadlincote, Ashby and Melbourne Good, 0.4 miles away
- G Bradcare Limited Good, 0.6 miles away
- G Bosworth Homecare Services Good, 0.8 miles away