DCC South Derbyshire Home Care

Full assessments of people's needs and choices were carried out and reviewed regularly. Staff were suitably trained to carry out their roles and the provider encouraged staff to learn and develop. There were effective systems in place to refer to, and share information with, relevant healthcare professionals and agencies both internally and externally. This meant people were supported to maintain their health and well-being.

People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us consistently that staff were kind and caring. Staff were passionate about providing dignified care and helping people to regain independence.

Care was personalised and staff knew people well, and what was important to them. People's diverse needs were considered, and information was made available to people in a way that they could understand. There was a clear complaints policy in place which was shared with people.

The service was well-led. Staff instilled a positive culture and worked in partnership with relevant agencies to support people to achieve good outcomes. Managers and staff understood their roles and responsibilities. Quality assurance checks were completed to ensure the service remained safe. The provider sought and valued feedback from people and staff.