Home Instead Swadlincote, Ashby and Melbourne

People felt safe when being supported by staff and risks had been identified to ensure staff could take action to keep people safe from harm. Staff knew how to recognise potential abuse and how to report this. People were confident that staff knew how to minimise the risk of infection and took suitable measures to ensure good working practices. There were sufficient staff working in the service who had been suitably recruited.

People made decisions about their care and were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests. Staff completed training to develop the skills they needed to support people effectively and received support from the management team to help them care for people in the right way. People's health was monitored, and staff worked together with other professionals to ensure they remained well.

People were positive about the way staff provided their care and said they were kind and compassionate. Each person had a small team of staff who provided all their care and they had been introduced to them before any care was delivered. Staff knew people well and respected the things that were important to them. People were encouraged to be independent and their privacy and dignity was upheld in their home.

People's care was reviewed to ensure this continued to reflect the support they wanted. People felt comfortable raising any issues or concerns and there were arrangements in place to deal with people's complaints.

The provider had systems in place to assess and monitor the quality of care. People were encouraged to share their experiences and views and they felt the provider and staff listened to them, to ensure they received the service they wanted.