Ella's homecare Ltd

The service had enough staff to cater for the needs of the people currently using the service. Pre- employment checks had been carried out for care staff. These checks helped to safeguard people using the service by ensuring that only suitable applicants were offered work with the service.

The provider had ensured that all staff were trained during their induction to provide assistance with medicines for people who required this support.

People were protected from the risks associated with poor infection control because the service used effective infection, prevention and control measures. Personal protective equipment, for example face masks, gloves and hand sanitiser, was provided in suitable quantities to staff. Guidance for staff and training was provided.

The service completed an assessment of each person's needs and personal wishes about how they were cared for, and care plans included guidance about meeting these needs.

There was a process in place to report, monitor and learn from accidents and incidents. Significant events had not taken place although the provider told us if any events did occur these would be documented and reviewed in line with the service's policy and guidance.

There was an effective training system in place. People were supported by staff who had received relevant induction training in evidence-based practice.

People's nutritional needs were met. Care staff did support some people to prepare meals on occasions although no-one currently required help to eat or drink. The service had taken steps to make sure people's nutrition and hydration needs were assessed.

People's health needs were met. Care staff were able to assist people to attend healthcare appointments if necessary. Most people managed these appointments independently, or with the assistance of a family member.

Staff respected people's choices, including those relevant to protected characteristics, for example, due to disability, cultural or religious preferences.

Governance processes were effective and helped to assess, monitor and check the quality of the service provided to people.