Feelcare Domiciliary Services Ltd

The service had enough staff to cater for the needs of the people using the service. Pre-employment disclosure and barring service checks had been conducted for care staff. These checks helped to safeguard people using the service by ensuring that only suitable applicants were offered work with the service.

Some people using the service required help to take their medicines. The provider had ensured that staff had been trained and were assessed as competent to manage and administer medicines in a safe way.

People were protected from the risks associated with poor infection control because the service used effective infection, prevention, and control measures. Personal protective equipment, for example face masks, gloves, and hand sanitiser, were provided in suitable quantities to staff. Guidance and training for staff were provided and staff were assessed to ensure these skills were maintained.

The service completed an assessment of each person's needs and personal wishes about how they were cared for. Care plans included guidance about meeting these needs and people provided their signed consent to be cared for by staff from the service.

There was a process in place to monitor and learn from accidents and incidents. Significant events had not taken place although the nominated individual told us if any events did occur these would be documented and reviewed in line with the service's policy and guidance.

There was an effective training system in place. People were supported by staff who had received relevant induction training in evidence-based practice.

People's nutritional needs were met. Care staff did support some people to prepare light meals on occasions although no-one currently required help to eat or drink. The service had taken steps to make sure people's nutrition and hydration needs were assessed.

People's health needs were met. Care staff were able to assist people to attend healthcare appointments if requested. Usually people themselves, with the assistance of a family member, managed these appointments independently.

Staff respected people's choices, including those relevant to protected characteristics, for example, due to age, cultural and religious preferences.

Governance processes were effective and helped to assess, monitor and check the quality of the service provided to people.