Walfinch Hampstead & Camden
Home care, Camden
Good
Rated on
Rating from the Care Quality Commission.
Walfinch Hampstead & Camden: inspection record
Rated Good in December 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2021. Rated Requires improvement in 2021, then Good in December 2025.
Its last inspection improved it from Requires improvement to Good. The latest rating was published 10 months ago.
How it compares locally
- One of 25 Good home care services in Camden, out of 31 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 17 December 2025 (assessment visit 18 November 2025). Quoted under the Open Government Licence.
Date of Assessment: 25 November 2025 to 8 December 2025. Walfinch Hampstead Camden is a domiciliary care service. It provides support and personal care to older people living in their own homes, some of whom live with dementia. At the time of our assessment there were 5 people receiving personal care. The Care Quality Commission (CQC) only inspect the service received by people provided with personal care; help with tasks related to personal hygiene and eating.
We conducted this assessment to follow up on concerns we identified at the last inspection. These included a breach of Regulation relating to safe care and treatment. The last rating for this service was requires improvement (published 13 December 2021). At this assessment we found improvements had been made and the provider was no longer in breach of Regulation. The overall rating for the service has changed to good.
Read the full summary
Appropriate systems were now in place for people to receive medicines as prescribed. An electronic system was in place to monitor medicines administration and management had oversight of this. People received person centred care and support delivered by a staff team who treated them with dignity and respect. People's relatives told us care staff were kind, caring and professional. The provider had a good learning culture. There was an open culture where people and relatives were encouraged to provide feedback and speak openly about their experience of care and support.
There were enough staff with the right skills, qualifications and experience. Management made sure staff received training and regular supervision to provide high-quality care and make improvements. People and those important to them were involved in the assessment of their needs. Management carried out assessments considering people’s communication and spiritual needs, their preferences and health needs.
Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent.
Staff understood the principles of the Mental Capacity Act and involved those important to people regarding decisions made in people’s best interests where they did not have capacity. Staff said they felt supported by the registered manager and felt valued working at the service.
Governance systems were in place to help monitor care provision. The service sought feedback from people and relatives as part of their quality monitoring to help ensure people were satisfied with their care and identify issues without delay. The culture in the service was positive. The registered manager was open and transparent and welcomed feedback.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.The rating has improved from requires improvement to good during this assessment. This meant peoplewere safe and protected from avoidable harm.The provider was previously in breach of the legal regulation in relation to safe care and treatment.Improvements were found at this assessment and the provider was no longer in breach of this regulation.The provider had taken action to ensure medicines were managed appropriately.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessmentwe rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs. At our lastassessment we rated this key question good. At this assessment the rating has remained good. This meantpeople’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governanceassured high-quality, person-centred care; supported learning and innovation; and promoted an open, fairculture. The rating has improved from requires improvement to good during this assessment. This meantthe service was consistently managed and well-led.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Suite 11, 25 - 27 Heath Street, London, NW3 6TR |
|---|---|
| Neighbourhood | Hampstead, Camden |
| Phone | 020 3963 9306 |
| Registered manager | Steven Elliott |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 11 December 2021 (opens the Care Quality Commission website) Latest assessment published 17 December 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Steve Elliott Homecare Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12138069 (opens Companies House) |
Nearest alternatives
- O Penrose Care Limited Home care, 0.6 miles awayOutstanding
- G KIDS (London) Home care, 0.6 miles awayGood
- RI Sterling Standard Care Group Home care, 0.6 miles awayRequires improvement
- G Sylwia Care Limited Home care, 0.7 miles awayGood
- G Feelcare Domiciliary Services Ltd Home care, 0.7 miles awayGood
Getting help from London Borough of Camden
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Camden
- Ask for a care needs assessment
- Phone: 020 7974 4444 and ask for Adult Social Care, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Camden
Checked on the council's website, November 2026.
Common questions
- Does Walfinch Hampstead & Camden provide nursing care?
- The Care Quality Commission's register does not list nursing care for Walfinch Hampstead & Camden.
- When was Walfinch Hampstead & Camden last inspected?
- The Care Quality Commission's latest rating for Walfinch Hampstead & Camden was published on 17 December 2025.
- Who runs Walfinch Hampstead & Camden?
- Walfinch Hampstead & Camden is run by Steve Elliott Homecare Ltd.
- What is Walfinch Hampstead & Camden's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 December 2025.