Sylwia Care Limited

Sylwia Care Limited is a domiciliary care service providing personal care and support to people in their own homes. It operates under the name Home Instead Camden. At the time of the inspection the agency was supporting 25 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Right Culture There was a robust, distinctive culture of providing excellent care. The management team led by example and ensured staff always felt supported to provide a good quality service. The managers went "the extra mile" to make a difference to the lives of people using the service and in the wider community. There were systems in place to monitor the quality of the service and recognise when improvements were required. People and staff were asked to give feedback about the service. The service worked in partnership with other professionals to meet people's needs and help them to access healthcare support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care People felt safe, staff were caring and treated them with dignity and respect. People and relatives felt the service was managed well and people received excellent care and support that met their needs. Relatives said, "The service is very special" and "I would recommend them to others and have done so." Care and risk management plans set out people's care needs, preferences, and communication support. Staff found these plans helpful. Staff received regular training, supervision and the provider checked their competency. Staff and managers knew how to report and respond to potential safeguarding adult concerns.