Sterling Standard Care Group
Home care, Camden
Requires improvement
Rated on
Rating from the Care Quality Commission.
Sterling Standard Care Group: inspection record
Rated Requires improvement in August 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2019. Rated Good in 2019, then Requires improvement in August 2023.
Its last inspection moved it down from Good to Requires improvement. The latest rating was published about 3 years ago.
How it compares locally
- One of 3 Requires improvement home care services in Camden, out of 31 with a rating.
About the service
From the Care Quality Commission's inspection report published 23 August 2023. Quoted under the Open Government Licence.
Sterling Standard Care Group is a domiciliary care service that provides care and support to people living with dementia, older people, people with a learning disability and autistic people, including children. At the time of our visit, the service was providing care and support to 80 people living predominantly in North London.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our visit, around 30 people received personal care.
What inspectors found
Right Support: Risks in relation to people's care and welfare were not always thoroughly assessed. This meant staff did not always have the right guidance to support people safely. Systems were in place to manage people's medicines. However, improvement was needed in the way information about people's medicines was presented in their care plans and risk assessments.
Staff supported people to make decisions following best practice in decision-making.
Read the full summary
Staff enabled people to access specialist health and social care support in the community.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: Staff were deployed effectively to meet people's needs safely. However, we found shortfalls in recruitment processes, more specifically around staff documentation.
Staff understood how to protect people from poor care and abuse. People told us staff were kind and caring.
Staff promoted equality and diversity in their support for people.
Right Culture: The service's quality improvement processes needed to improve as they failed to identify the issues we found at this inspection.
People received support from a competent staff team. Managers ensured staff had appropriate support and training.
Managers worked towards improving care delivery by involving and gathering the views of people and their loved ones. Staff valued and acted upon people's views.
There was a positive culture where people felt empowered and were pleased with their care.
Questions to ask the service
- Safe was rated Requires improvement on 23 August 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 23 August 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Contact and registration details
| Address | Suite 6, 1st Floor, Barkat House, 116-118 Finchley Road, London, NW3 5HT |
|---|---|
| Phone | 020 7433 2503 |
| Website | www.sterlingstandard.com |
| Registered manager | Michael Akinyemi |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 23 August 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Sterling Standard Care Group Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10247790 (opens Companies House) |
Nearest alternatives
- O Penrose Care Limited Home care, 0.3 miles awayOutstanding
- O SweetTree Home Care Services Home care, 0.4 miles awayOutstanding
- G KIDS (London) Home care, 0.6 miles awayGood
- G Walfinch Hampstead & Camden Home care, 0.6 miles awayGood
- G Physical Disabilities Outreach Support Services Bramshurst Home care, 0.7 miles awayGood
Getting help from London Borough of Camden
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Camden
- Ask for a care needs assessment
- Phone: 020 7974 4444 and ask for Adult Social Care, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Camden
Checked on the council's website, November 2026.
Common questions
- Does Sterling Standard Care Group provide nursing care?
- The Care Quality Commission's register does not list nursing care for Sterling Standard Care Group.
- When was Sterling Standard Care Group last inspected?
- The Care Quality Commission's latest rating for Sterling Standard Care Group was published on 23 August 2023.
- Who runs Sterling Standard Care Group?
- Sterling Standard Care Group is run by Sterling Standard Care Group Ltd.
- What is Sterling Standard Care Group's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 23 August 2023.