CM Community Care Services Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

There were strong links with the local authority, the wider community and external agencies who they worked in partnership with. People, relatives and staff felt involved with the running of the service and were actively engaged with the provider on continually improving. They were listened to and their feedback and ideas were used to ensure the service continued to develop.

The provider had gone above and beyond to ensure people's wellbeing was considered offering numerous no chargeable activities which helped people's isolation and confidence. The provider was proactive in managing people's health needs and had created and were involved with initiatives that helped the reduction of hospitalisation. Training opportunities were offered to friends and families to help off extra support and those who had taken this had praised the importance of it.

There were robust systems in place to ensure the quality of the service was checked and monitored. When areas of improvement had been identified it was evident these were actioned. These systems were reviewed and evaluated to ensure that lessons were continually learnt and measures in place to mitigate the risk of these reoccurring. There was a clear understanding of responsibilities and this was demonstrated by the provider working in line with duty of candour. We received notification as required by staff who had clear lines of delegation and understanding of their role.

Individual risks to people were considered and safeguarding procedures were in place. Medicines were managed in a safe way. There were enough staff available for people. Infection control procedures were implemented. Lessons were learnt when things went wrong in the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk