CM Community Care Services Birmingham

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Staff had received infection control training and told us what Personal Protective Equipment [PPE] they should wear and when. Relatives told us that staff wore PPE when entering their family member's home.

The individual needs of people were assessed so staff knew how to meet these needs in line with people's wishes and safety requirements. Staff supported some people with their meals and drinks and to access healthcare support where this was needed.

Staff had good knowledge about the people they supported. Staff told us they enjoyed working at the service and found it rewarding. People's independence was promoted and respected.

Staff enabled people to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives were able to give feedback about the care and support provided in a variety of ways. Examples included, during care reviews, the spot checks of staff performance, telephone and video calls.