Independence with Dignity Support Services Ltd - Head Office

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

The registered manager told us their primary aim was to support people to achieve and maintain their independence with dignity. People were observed to be confident and relaxed in approaching and interacting with staff, and they felt comfortable and safe in their environment. People, their relatives and staff spoke positively about the service and the care provided.

The service had effective systems in place to ensure people's safety. People and their relatives told us they felt safe using the service. People received comprehensive assessments of their needs prior to commencement of care with the service. Recruitment processes ensured suitability of staff for their roles and the service had enough staff to meet people's needs.

Right Care: People received care from staff who were familiar to them and knew them well. Staff engaged well with people, their relatives and external agencies involved in their care to ensure the best outcomes for people.

Right Culture: The registered manager inspired confidence in the staff team and led by example. The registered manager worked closely with staff and people, ensuring close oversight of the service and any issues that arose. She understood her responsibilities to inform people or their representatives when necessary, and the service fostered a culture of openness and transparency where everyone involved felt valued, involved in decision

making and listened to.