Helping Hands Hungerford

People told us they felt safe and protected from the risk of harm and abuse. There were systems in place to ensure risks to people were reduced. Staff received training appropriate to their role. People were involved in the formulation and review of their own risk assessments. Care plans contained clear and comprehensive guidance for staff to meet people's needs. People received support from people who knew them well, and there were sufficient staff deployed to meet people's needs. However, recruitment processes were not always robust. There were effective systems in place to protect people from the risk of infection. Where people required support with medicines, the provider had robust systems in place to ensure people were supported safely.

People and their relatives told us staff were caring, respected their choices, and promoted people's independence.

People's care plans were person centred, and contained protected characteristics. People were treated as individuals, and their views were sought and listened to.

People and relatives we spoke with felt the service was well led. Feedback from staff relating to the management of the service was positive. The registered manager had strong oversight of the service and were supported in their role by the provider.