Wideway Care Limited

Wide Way Care Limited is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older adults. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

There were systems were to ensure people were protected from risk of harm. The registered manager and staff were aware of procedures to follow to safeguard people. Records were in place to monitor any specific areas where people were more at risk and explained what action staff needed to take to protect them. There were enough staff to meet people's needs and the recruitment procedures were robust. The service had an efficient system to manage accidents and incidents and learn from them so they were less likely to happen again. Medicines were well managed on people's behalf. There were systems in place for the monitoring and prevention of infections.

Staff received appropriate training, support and development which enabled them to meet people's needs effectively. They had opportunities on a regular basis to discuss their learning and development through one-to-one meeting with the registered manager. Staff supported people in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. People were supported by staff and external health professionals to maintain their health and wellbeing.