Independent Support & Care Ltd

People were supported to have maximum choice and control of their lives. The ethos at the service supported this. Care was person-centred and promoted people's dignity, privacy and human rights. The ethos, values, attitudes and behaviours of management and staff helped ensure people could lead safe, confident, inclusive and empowered lives.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as the service is registered for people who have a learning disability and or who are autistic. The service met this guidance, although at the time of inspection they were not providing support to anyone with a learning disability and or who are autistic.

Steps had been taken to safeguard people from abuse and risk assessments were in place to help mitigate risks people faced. There were enough staff to support people and robust staff recruitment practices were in place. Medicines were managed in a way that was safe. People’s needs were assessed and reviewed. Staff undertook training to support them in their role. Staff, management and people worked together to ensure needs were met. People were able to consent to their care. The provider promoted the wellbeing of its staff. Care and support was person-centred. People were listened to and involved in planning their care. The provider had various quality assurance and monitoring systems in place to help drive improvements. Staff who used the service spoke positively about the leadership team and there was a shared and open culture at the service.