Horizon Homecare (Southern) Ltd
- Home care
- Dementia care
- Registered since 2010
- Canford Heath, Bournemouth, Christchurch and Poole, South West
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
5 ratings
Its last inspection improved it from Requires improvement to Good.
3 years
since the latest rating was published.
96%
of rated home care services in Bournemouth, Christchurch and Poole are Good or Outstanding (91% across the South West, 88% across England).
Horizon Homecare (Southern) Ltd: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Shapes Domiciliary Service (Good, 0.5 miles away) and Altogether Care - Care At Home Limited Poole (Good, 0.7 miles away).
Nearest home care services:
- – Swanton Community Services – Bournemouth, Christchurch and Poole No overall rating, 0.2 miles away
- – St Patrick Healthcare Not yet rated, 0.5 miles away
- G Shapes Domiciliary Service Good, 0.5 miles away
- G Altogether Care - Care At Home Limited Poole Good, 0.7 miles away
- G Blossom Home Care Poole Good, 0.8 miles away
See all home care services in Bournemouth, Christchurch and Poole
What inspectors found
From the Care Quality Commission's assessment published 29 April 2024 (assessment visit 7 March 2024). Quoted under the Open Government Licence.
Horizon Homecare (Southern) Ltd is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 230 people receiving personal care from the service. Learning from events and continual improvement were instrumental to the service. Leadership was visible and staff had committed to a common goal, to provide high quality care to people using the service. Governance systems were operating effectively and underpinned by robust policies and procedures.
- Safe Good
- Well-led Good
Read the rest of CQC's summary
-
Safe
Good
People were safe and protected from harm, procedures in place meant risks were managed well. There were enough staff who were skilled to provide care and support. People received medicines as prescribed. Lessons were learnt from events within the service. Infection prevention and control measures were robust.
-
Well-led
Good
Improvements to the governance systems within the service had been sustained, strengthened, and developed further. Leadership was visible. Processes were in place to ensure the service operated safely. Good, well established, links had been made with external professionals. People and staff had confidence in the management of the service and felt included in decisions made. The registered manager had made all necessary notifications and information sharing as required. There was a strong, collaborative management team in place. The service was monitored to ensure continual learning and improvements, this included mutli-layered assurance checks.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 11 November 2022. Latest assessment published 29 April 2024; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Horizon Homecare (Southern) Ltd
- Ownership type
- Organisation
- Companies House number
- 07075337 (opens Companies House)
Getting help from BCP Council (Bournemouth, Christchurch and Poole Council)
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at BCP Council (Bournemouth, Christchurch and Poole Council)
- Ask for a care needs assessment
- Phone: 01202 123 654, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: BCP Council (Bournemouth, Christchurch and Poole Council)
Checked on the council's website, November 2026.
Common questions
- Does Horizon Homecare (Southern) Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Horizon Homecare (Southern) Ltd.
- When was Horizon Homecare (Southern) Ltd last inspected?
- The Care Quality Commission's latest rating for Horizon Homecare (Southern) Ltd was published on 29 April 2024.
- Who runs Horizon Homecare (Southern) Ltd?
- Horizon Homecare (Southern) Ltd is run by Horizon Homecare (Southern) Ltd.
- What is Horizon Homecare (Southern) Ltd's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01202 737456
- Address
- First Floor Chamber House, Unit B Acorn Office Park, Poole, BH12 4NZ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Shapes Domiciliary Service (Good, 0.5 miles away) and Altogether Care - Care At Home Limited Poole (Good, 0.7 miles away).
Nearest home care services:
- – Swanton Community Services – Bournemouth, Christchurch and Poole No overall rating, 0.2 miles away
- – St Patrick Healthcare Not yet rated, 0.5 miles away
- G Shapes Domiciliary Service Good, 0.5 miles away
- G Altogether Care - Care At Home Limited Poole Good, 0.7 miles away
- G Blossom Home Care Poole Good, 0.8 miles away
See all home care services in Bournemouth, Christchurch and Poole