Swanton Community Services – Bournemouth, Christchurch and Poole
- Home care
- Dementia care
- Registered since 2011
- Canford Heath, Bournemouth, Christchurch and Poole, South West
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
2 years
since the latest rating was published.
96%
of rated home care services in Bournemouth, Christchurch and Poole are Good or Outstanding (91% across the South West, 88% across England).
Swanton Community Services – Bournemouth, Christchurch and Poole: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Altogether Care - Care At Home Limited Poole (Good, 0.5 miles away) and Shapes Domiciliary Service (Good, 0.6 miles away).
Nearest home care services:
- – Horizon Homecare (Southern) Ltd No overall rating, 0.2 miles away
- – St Patrick Healthcare Not yet rated, 0.5 miles away
- G Altogether Care - Care At Home Limited Poole Good, 0.5 miles away
- G Shapes Domiciliary Service Good, 0.6 miles away
- G Blossom Home Care Poole Good, 0.7 miles away
See all home care services in Bournemouth, Christchurch and Poole
What inspectors found
From the Care Quality Commission's assessment published 15 October 2024 (assessment visit 16 August 2024). Quoted under the Open Government Licence.
Alina Homecare Specialist Care – Poole provides care and support to people living in various ‘supported living’ settings, so they can live at home as independently as possible. Its supported living and domiciliary care services are provided to people with a learning disability. Not everyone who used the service received personal care. CQC only assesses where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of our assessment there were 22 people receiving personal care from the service. The assessment took place between 21 August and 29 August 2024. Since our last inspection improvements had been made at the service. Sufficient levels of staff were employed to ensure peoples safety. Medicines were managed and administered safely. Staff teams worked well together, and support and governance systems were effective and provided clear oversight throughout the service. We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to these people. This service was able to demonstrate how they were meeting the principles of Right support, right care, right culture. Right support: The model of care and setting maximised people’s choice, control and independence. People made choices about all aspects of their lives. Right care: Care was person-centred and promoted people’s dignity, privacy and human rights. Staff treated people with respect. Right culture: The ethos of the service and the values attitudes and behaviours of leaders and care staff ensure people using the service led confident, inclusive and empowered lives.
- Safe Good
- Effective Good
- Well-led Good
Read the rest of CQC's summary
-
Safe
Good
Improvements had been made which meant there were now sufficient numbers of qualified, skilled staff to ensure people were cared for safely. People received medicines as prescribed and improvements had been made to the medicine management process in line with current guidance. Systems were in place to learn from events within the service with clear lessons learned processes. People were supported by staff who knew them well, continuity of care was enabled. Safe procedures were in place to ensure people were protected from harm and staff knew how to report potential abuse. Risks were identified, assessed and associated guidance for staff promoted safe ways of working. Infection prevention and control measures were robust.
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Effective
Good
Improvements had been made to ensure staff teams worked collaboratively to provide people with care and support that met their individual needs. People’s needs were assessed, care was delivered with the aim of achieving their best outcomes and support and resources were provided to enable people to live healthier lives. The service worked with external professionals and services to meet people’s needs. Consent was sought and people were involved in making decisions about their health, wellbeing and day to day lives. If there was a concern a person lacked capacity to make individual decisions, an assessment was carried out in accordance with the Mental Capacity Act 2005 (MCA).
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Well-led
Good
Improvements had been made to the governance systems within the service and these had been sustained. Leadership was visible within the service, management and office staff had defined roles and responsibilities. Links had been made with external professionals and relationships resulted in positive outcomes for people. Staff were supported in their role and worked as a close-knit team to support and care for people well. People, their relatives and staff had confidence in the management of the service. Policies and procedures were in place to ensure the service operated safely.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Jane Jakeman
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 10 August 2021. Latest assessment published 15 October 2024; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Swanton Community ServicesBrand: Swanton Care and Community
- Ownership type
- Organisation
- Companies House number
- 05705303 (opens Companies House)
Swanton Community Services runs 8 services in England, 2 of them in the South West. 4 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 3 have no rating yet.
Other services run by Swanton Community Services
- G Swanton Community Services – Kent Good. Home care, Kent, South East
- G Swanton Community Services – Somerset Good. Home care, Somerset
- G Swanton Community Services – Southampton and Hampshire Good. Home care, Hampshire, South East
- G Swanton Community Services – Surrey Good. Home care, Sutton, London
Getting help from BCP Council (Bournemouth, Christchurch and Poole Council)
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at BCP Council (Bournemouth, Christchurch and Poole Council)
- Ask for a care needs assessment
- Phone: 01202 123 654, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: BCP Council (Bournemouth, Christchurch and Poole Council)
Checked on the council's website, November 2026.
Common questions
- Does Swanton Community Services – Bournemouth, Christchurch and Poole provide nursing care?
- The Care Quality Commission's register does not list nursing care for Swanton Community Services – Bournemouth, Christchurch and Poole.
- When was Swanton Community Services – Bournemouth, Christchurch and Poole last inspected?
- The Care Quality Commission's latest rating for Swanton Community Services – Bournemouth, Christchurch and Poole was published on 15 October 2024.
- Who runs Swanton Community Services – Bournemouth, Christchurch and Poole?
- Swanton Community Services – Bournemouth, Christchurch and Poole is run by Swanton Community Services. It runs 8 services in England, 2 of them in the South West.
- What is Swanton Community Services – Bournemouth, Christchurch and Poole's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01202 724900
- Address
- Suite 1 First Floor, Unit 1 Concept Park, Innovation Close, Poole, BH12 4QT Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Altogether Care - Care At Home Limited Poole (Good, 0.5 miles away) and Shapes Domiciliary Service (Good, 0.6 miles away).
Nearest home care services:
- – Horizon Homecare (Southern) Ltd No overall rating, 0.2 miles away
- – St Patrick Healthcare Not yet rated, 0.5 miles away
- G Altogether Care - Care At Home Limited Poole Good, 0.5 miles away
- G Shapes Domiciliary Service Good, 0.6 miles away
- G Blossom Home Care Poole Good, 0.7 miles away
See all home care services in Bournemouth, Christchurch and Poole