Blossom Home Care Poole

Blossom Home Care Poole is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection, there were 32 people using the service. This was the first inspection for the service since their registration; therefore we included all the quality statements under each of the 5 key questions. The inspection took place between 9 June and 12 June 2026, we visited the office on 9 June and 10 June 2026. Systems and processes meant people were protected from avoidable harm. Recruitment and induction procedures were robust and there were enough staff available to meet people’s needs. A blended training programme meant staff had the necessary skills and knowledge to provide care. People received their medicines as prescribed. Safeguarding procedures were in place. The service learned from accidents, incidents and events. People had access to health and social care professionals to ensure their wellbeing was supported. People were involved in making decisions about their care; it was reviewed regularly, and records were person centred. People’s rights were fully respected, and consent was sought. Staff were kind and caring, treating people with dignity, respect and were enthusiastic about their role. Partnership working was effective and the provider was passionate about working within their local community. Governance systems were in place to ensure oversight. There was confidence in the manager and senior team.