Carters Green Healthcare Services Limited
- Home care
- Dementia care
- Registered since 2022
- West Bromwich, Sandwell, West Midlands
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
No rating
No ratings have been published for this service yet.
73%
of rated home care services in Sandwell are Good or Outstanding (82% across the West Midlands, 88% across England).
Carters Green Healthcare Services Limited: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Bluebird Care West Bromwich & Sandwell (Good, 0.5 miles away) and Cherish Home Care Ltd - Sandwell (Good, 0.5 miles away).
Nearest home care services:
- RI Pegasus Care – Beeches Requires improvement, 0.5 miles away
- – Chameleon Care (West Bromwich) Not yet rated, 0.5 miles away
- G Bluebird Care West Bromwich & Sandwell Good, 0.5 miles away
- G Cherish Home Care Ltd - Sandwell Good, 0.5 miles away
- – INFINITY CARE SOLUTIONS LTD Not yet rated, 0.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 29 May 2026 (assessment visit 8 April 2026). Quoted under the Open Government Licence.
Date of assessment: 13 to 17 April 2026.
Carters Green Health Care Services Limited provides a domiciliary care service to adults and children with a range of conditions, such as people who are autistic, those with a learning disability and physical disabilities.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
At the time of the inspection, the domiciliary care service was supporting 26 people with their personal care needs.
This is the first assessment for this service, and it was prompted by a review of the information we held about the service.
The overall rating following this assessment of Carters Green Health Care Services Limited is requires improvement. Four breaches of regulation were identified in relation to consent, safe care and treatment, safeguarding and good governance.
We found there was no awareness nor regard for ‘Right support, right care and right culture’ guidance, which is statutory guidance for providers that provide care to autistic people and those with a learning disability. For example, while people were provided personalised and community-based support by staff, leaders were unaware of the guidance and people’s care records did not make reference to principles which underpin the guidance.
Systems for managing safety events were not always clear nor robust. Care plans, risk assessments and daily care records did not always provide clear, detailed and person-centred information about people’s needs. There was no consideration of the principles of the Mental Capacity Act 2005 (MCA), which included where people were being subjected to restrictions which amounted to a deprivation of people’s liberty. Reporting and working with external teams was not always consistent. Governance arrangements were not always robust or effective.
People received effective transitions to the service. Relatives were involved in the care their relation’s received. People’s care was subject to regular oversight by leaders. Medicines were managed safely. The review of incidents which resulted in the use of physical restraint by staff was clear and effective. Staff recruitment, training and support were robust. Workforce inclusion and wellbeing were prioritised by leaders.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated requires improvement: This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed .
The service was in breach of legal regulation in relation to safe care and treatment and safeguarding service users from abuse and improper treatment.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence .
This is the first assessment for this service. This key question has been rated Requires improvement: This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of legal regulation in relation to need for consent.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good: This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture .
This is the first assessment for this service. This key question has been rated requires improvement: This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Nicola Griffiths
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 13280092 (opens Companies House)
Getting help from Sandwell Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sandwell Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0121 569 7474 (option 4), Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm
- Support for carers
- Paying for care: Sandwell Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Carters Green Healthcare Services Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Carters Green Healthcare Services Limited.
- When was Carters Green Healthcare Services Limited last inspected?
- The Care Quality Commission's latest rating for Carters Green Healthcare Services Limited was published on 29 May 2026.
- Who runs Carters Green Healthcare Services Limited?
- Carters Green Healthcare Services Limited is run by Carters Green Healthcare Services Limited.
- What is Carters Green Healthcare Services Limited's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 07708 764993
- Address
- Parkview House, Woodward Street, West Bromwich, B71 4AP Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Bluebird Care West Bromwich & Sandwell (Good, 0.5 miles away) and Cherish Home Care Ltd - Sandwell (Good, 0.5 miles away).
Nearest home care services:
- RI Pegasus Care – Beeches Requires improvement, 0.5 miles away
- – Chameleon Care (West Bromwich) Not yet rated, 0.5 miles away
- G Bluebird Care West Bromwich & Sandwell Good, 0.5 miles away
- G Cherish Home Care Ltd - Sandwell Good, 0.5 miles away
- – INFINITY CARE SOLUTIONS LTD Not yet rated, 0.5 miles away