Stretton Lodge Supported Living

At the time of the inspection the service was supporting 17 people who were receiving personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Right Support People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's freedom was not unnecessarily restricted, and people were not physically restrained.

People's support was provided in supported living shared homes. Checks were undertaken by the management team to ensure homes were safe, clean, equipped and maintained. Any maintenance issues were passed to the landlord to address and followed up when needed.

Staff worked with people, their relatives and health and social care professionals to maintain people's overall health and wellbeing. Staff supported people to take their medicines safely and as prescribed.

Right Care People were supported by staff who knew them well and were kind toward them. People's safety and care needs were identified, their care was planned, and their needs were met. Staff understood how to protect people from abuse and were confident the service manager would take action to protect people, should this be required. Robust recruitment checks made sure staff were of suitable character to support people.

Right Culture Improvement had been made to create a positive and person-centred culture at the service. Meetings had been introduced for people to share feedback on what was and was not going well so actions could be taken to address any concerns. Staff were involved in sharing feedback about the service and felt the

management team had improved significantly since the last inspection. Staff felt valued in their roles.

The positive culture meant people received care that was tailored to their needs. The service manager and operations manager undertook safety and quality checks on people's care and used their findings to improve the quality of the service and to take learning from incidents.